SHIPPING & DELIVERY
IMPORTANT NOTICE
Due to the COVID-19 outbreak, there will be some logistical delays. Your order delivery could take a little bit longer than usual. Expected delays up to 10 working days. We are very sorry about that. Please stay safe.
We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I bought 2 blades (order with box), the first is superb, no defect against the second arrived with the Twisted blade (see photo) but it folds easily. Only downside, for operated the blade, it is necessary to press hard enough on the skull (a little dry blow) and that I did not understand. It's worth his price.
It came faster than I thought, came very well, the tip came a little bent, but it can be straightened easy.
all good
Hello, the order came quickly enough: somewhere 1 month. I came in a complete set, without iyanov. I thank the store very much.
It looked very nice when I made order but came with diffects tht I think had appeared while it was transported. The plastic blade is curved and spring doesn’t creep it in constantly I think all cos it’s curved .
In general, it's normal, sometimes it snows mechonism
A good toy for your money, children for the masquerade is the most. In principle, the geshtalt has been closed since school times.
The product corresponds to the description. We bought my son 8 years. He's very pleased. The sleeve itself is not made of leather, but rubber, press on the skull for blade extension with a little effort. Delivery to Moscow for 2-3 weeks
Arrived early is perfect as pictured
Arrived a little crumpled in tip, but was expected given that I bought not with the box but only K product, but otherwise came around and got a week and half early!
Toy Description, son happy, thank you.
Parfait !! Reçu rapidement
Delivery delayed a little and the blade tip rubber came a little wrinkled. But the rest is all right, meets your paper fun and serve to collection.
This good, tough plastic very compliant, charm my son.
Good quality, everything is plastic
игрушка пришла быстро, за две недели до Урала. по виду хорошая. ребёнку нравится.
Compliant Article will do the work for a costume evening.
The child is delighted, the order came even earlier. As in the description, thank you very much!!!
muy bueno igualito, ademas llego uno pocos dias antes de la fecha de termino, solo faltaba como un manual para saber usarlo
It came quickly. All as in the picture. Baby satisfied
looks just like the picture and fits really well thank you
Everything came safe and sound! Delivery time pleased, minimum!
The length of the sleeve is 22 cm, the length of the blade is 25 cm. The order came quickly, the ribs are very pleased.
The store sent the order quickly, everything was well packed, the quality of the goods liked it, everything works. The child is delighted.
Shipping fast. Everything works