SHIPPING & DELIVERY
IMPORTANT NOTICE
Due to the COVID-19 outbreak, there will be some logistical delays. Your order delivery could take a little bit longer than usual. Expected delays up to 10 working days. We are very sorry about that. Please stay safe.
We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good. XL fits well, a bit oversized on a midsize busty female. perfect quality, i reccomend the thicker one.
The sweatshirt is beautiful, warm, well-sewn, there was not a single sticking thread, the stripes are very high quality, the snake did not fail. Delivered in exactly a month. With the store did not have to communicate, but when the order for the wrong address was issued by mistake, the money was returned quickly. I checked with the parameters in the description and therefore the size approached perfectly. Real joy of the fan) I'm very happy and recommend to buy. Ah yes, my name is shepherd, I am spectrum;)
This one is very pleased with the quality of this hoodie.
Took XL on the height of 175, went perfectly, the back lay down Super, the sleeves can slightly short, back to back with the brushes, you will have otherwise it will be small, the quality is excellent, very soft, pleasant to the touch, without complaints at all, everything is perfect. By the way, the letter N is slightly krivovata, but it's not critical, the quality of the fabric decided everything. Advise.
good material, i'm 1.68 m and an xl is perfect
I was looking for a bit oversized and thank goodness I didn't pick the 2XL. Thanks to people' reviews, I decided to pick the XL, and it's perfect for me. My weight is around 60-61 kg with chest size around 94 cm. I picked the thin one since I'm living in a tropical country, it looks good, like the one worn by Shepard in the game. Although the logo embroided is not that symmetrical, it's ok I guess.
The hoodie is perfect! I took 3XL for an oversize effect (I was told XL but safety question I took above) and it is oversize to know that I'm 1m60 for 64kg around! The quality is top, except for the closure but I think it is replaceable or if you are not stupid! The N7 is embroidered and that's amazing it will hold in time ___________ The hoodie is perfect! I took 3XL for an oversize effect (I was told XL purpose for safety reasons I took more) and it is oversize knowing that I am 1m60 and around 64kg! I think it's replaceable or if you're not nags! The N7 is embroidered and that's incredible it will hold up over time
It's beautiful, I'm tall L in Chile and I bought the XL, it's perfect
Just awesome
Best store
Quality is good, embroidery is good, threads almost do not stick out. It came very quickly. The only negative is the inscription N7 krivovata, or rather the letter N
Very good quality for the price. XL fits me perfectly (177cm, 65Kg)
In size more or less approached (checked its sizes on the attached table)-The only thing, the sleeves are slightly longer than needed, but this is a trifle. The sweatshirt looks stylish and also very soft and warm. I recommend to buy.
The quality is not bad, very warm. Dressed the spouse for recall. XL on me is slightly too big in width, sleeves norms (my height is 179, 48-50 size).
"I am Commander Shepard and this is my favorite hoodie on the Citadel!" Oh my god, I love them so much! They seem to be surprisingly really good quality too. The N7 badge is properly machine embroidered into the fabric. Top notch, seriously. I bought one winter hoodie and one regular. Winter hoodie has a super soft fleece inside. I'm gonna wear the crap out of both all year round!
Height 182, weight 82. XXL fit well
Excellent sweatshirts all cool order prishol quickly satisfied
Warm, soft, made good. L perfectly fit the 44-46 The 75 kg covered, but back to back. Best men take a bigger size
Sweatshirt thick, thick, warm, but bolshemerit. XL have 161 cm, and we had like M. Village XL 181 height.
The fabric has a certain elasticity, so very well. The blouse not very warm, so can be used during the whole year. Found the quality excellent Highly recommend
Size of the Russian 50-52 fit perfectly. Warm, thick, but breathable fabric. Quality seams and hardware-level.
Cool jacket, good quality, fast delivery
Good
All according to the description. Good quality.
Very fast delivery and fine quality. Recommend!