SHIPPING & DELIVERY
IMPORTANT NOTICE
Due to the COVID-19 outbreak, there will be some logistical delays. Your order delivery could take a little bit longer than usual. Expected delays up to 10 working days. We are very sorry about that. Please stay safe.
We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Delivery two weeks before N. Novgorod. packed very well in a Purp film. The Blade Itself is cool!! The child is totally delighted.
<2en> mechanism could be more beautiful. Hopefully the button works let you know. <2en> I would recommend if your wrist is large
As described, store sent fast arrived in less than 2 weeks recomedo
Hidden Blade is super. Dotarło in 3 weeks. Recommend
Good for Carnival. One-time things. However rocket shipping. Works, but as fucking as a real medieval subject. Looks good, but you have to finish it
I'm good.
Все как обычно на картинке,очень понравился,советую
Matches the photo. Quality is good. Already a month in use, everything works
The blade came in a month in Izhevsk. I would have ordered earlier, maybe I would have come to the new year. The box is wrapped in several layers of navel, slightly crumpled. The blade itself is made of soft plastic. Everything works.
Everything is super, at the appointed time arrived. Everything works
Nice item, fast shipping! Recommended Nerdmana
Good product, serves well and is worth it for the price
The sword is pretty, as described but. It doesn't work.
Carton damaged despite the protection of the store. Fast shipping
Cool toy. Very well packed. All working
It's just as it looks in the picture. For me to look too pointy.
The hidden blade has never arrived to me, but the store send me a message explaining why, and all the money returned to me.
Arrived ahead of schedule, all right as the ad, very real, blade pie by packing but gives to leave straight, nothing too. Excellent!
Клинок пришёл быстро, заказ отслеживался. Упакован товар был хорошо, но тем не менее острие клинка было загнуто чуть чуть. Но это не критично, выпремляется хорошо. В целом все хорошо. Спасибо продавцу.
доставка три недели. интересная штучка..кинжал твердый, не гнется
Хорошее качество, а то что пишут "погнулся", это специально. Так удобнее.
Ребёнок очень доволен!