SHIPPING & DELIVERY
IMPORTANT NOTICE
Due to the COVID-19 outbreak, there will be some logistical delays. Your order delivery could take a little bit longer than usual. Expected delays up to 10 working days. We are very sorry about that. Please stay safe.
We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love you! The Nerdmana took about a week to send it but took about a week and a half more to arrive! It's beautiful! And I stay to measure super comfortable and fit the body 10/10 just what I expected
The costume was unusual light and very pleasant to the touch. The first feelings from his wearing were unforgettable! Only here the fastener seems flimsy and some seams would be worth sealing in the tailoring, but this is already done for two bills. I'm happy with the purchase.
Good size
Alles prima
great product for price. I am an adult female 5ft1” and this body suit was very tight especially vertically so anyone taller i would suggest next size up. WIG, GUN, HEADSET NOT INCLUDED
Blown away
It's great, really comfortable and looks exactly like in the photo. Took about 20 days after I ordered to arrive, a lot quicker than expected. Really recommend
By measuring
looks well and good size for my small asian gf
Hermos
Great everything super and very comfortable and doesn't give much calory the perfect or very strong sn colors per also not very clear of echo I use it to sleep
My measurements are 74 approx hip and I measure 1,59 cm! And the size S I stay very well ig @ babu. It won't take long to arrive
good quality and good price
I'm 187cm tall and the size XXXL fit perfectly. The product had a few stains and uneven stitching, but for the price, I think it is a very good product.
Arrived extremely fast - in 10 days. I am 173cm and 64 kg. Ordered the XXXL yet the suit is still a bit long but stretchy and it fits well. It's not super perfect, but would definitely recommend! Excellent for cosplay.
Shipping took 7 weeks to arrive in the U.K. but I get good communication from Nerdmana team and product quality is super great. So recommend
It was super good! Kinda annoying that the gloves are connected to the bodysuit because its kinda hard to take tiktoks, but still its kinda able to work. Recommend! Bought December 12 and arrived January 4 to Norway! Thank You!
It’s so cute and comfy
At its 169/s on the tips and on the table took XXXL, but it would be better to fit XXL, because this was too long, many folds are formed. I thought that it would stretch to 173, but it's just the length itself and maybe even more. In general, if you want to sit perfectly, take a smaller size from your height (except when you have a magnificent figure, although even then it can stretch and normally sit) the quality is good.
Very fast delivery, great costume, good quality, nice colors and very flexible.
I might order another, it's actually a little bigger than I expected. it's not loose though, just long. It still fits snug.
might have ordered it a size too big for me but it looks very realistic. fabric is top quality!
I like,'ll buy other future :)